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1.
How do I place an order?
You can place your order
on our website using the Order
Form. You need to register with us first…click
here to register |
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2.
How do I request a quote?
You can click on Quotes
in the main menu or you can click
here . We do not charge for providing
quotes, the estimates will be sent to you by email
within 24 hours . |
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3.
How much do you charge per design?
| We
charge USD 5.00 per 1,000 stitches with no
minimum charges. |
| We
give volume discounts. |
| We
do not charge for edits. |
| We
do not have a 24-hour rush fee. |
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4. What
is your turn-around time?
We
normally deliver within 48 hours. However, we do
deliver within 24 hours for rush orders at no extra
charge. You will have to specify that the order
is a rush order in the Order Form for timely delivery.
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5. Do you
have any test designs?
Yes, you can click
here to visit our design gallery. Please send us an email to request downloadable test designs. These files are in Tajima dst format & can be run on your own machine to check the quality. |
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6. What
artwork formats do you accept?
We
can read all of the following formats: jpeg, tif,
gif, pcx, jpg, cdr, cpt, ai, eps, pdf, wmf, pct
or pict, bmp. These are the most common formats,
but if you have a format not listed here send it
anyway we are pretty good at this. Our favorite
is the jpg format. It is generic and can be saved
/ exported by just about every piece of software
available. If you can't send a jpg and are sending
a graphic with the font active, please change the
text to curves. Otherwise if our system does not
have the font (we don't own every one of them out
there) it will substitute a closest match. We can
fix this, but it is much easier with the text as
curves. |
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7.
What formats can you deliver my designs in?
Tajima DST, Wilcom EMB,
Ethos ISI, Wings MLS, Barudan FMC, Melco DOS EXP,
Toyota, Pfaff, and ZSK, cnd, fdr, dst, 100, t09,
ksm, bar, 0oo, dsz. |
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8. How will
I receive my digitized files?
You
will receive your files by email. You can also log
on to our website & download the designs yourself.
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9. How do
I download the designs?
After
you log in, you will get to the order list. In this
list, you can open the order that you’re looking
for & click on the download button for the file
you wish to download. |
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10. What
browsers does your site support?
Our
site supports Internet Explorer 6 and above , Netscape
4.7 and above. |
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11. What
types of payment do you accept?
We
accept payment by Visa / Mastercard on our website.
We also accept payment through wire transfer. |
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12. How
secure is the Digitizing Mart website?
We accept payment through
PDR Domains Solutions Pvt. Ltd. They follow 128 bit SSL with Verisign
certification. |
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13. How
can I contact you directly?
You can contact us any
time Monday through Saturday via email. Click here to send us an email.
We are located at
Unit No. 7 / 8, Neelgiri Industrial Estate
Behind Swan Mills, T J Road
Sewree, Mumbai 400 015
India
Tel : +91 22 24146425 or +91 22 24116622 |
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14. How
do you ensure quality?
We
digitize your designs keeping the final production
in mind. For instance, if we know that you will
be putting a particular design on a ready cap, we
digitize it using the “center-out” method
to ensure perfect reproduction.
We use a two stage system that checks all the possible
defects that can occur in color changes, trims,
densities or as per your requirements. Click
here to know more about our workflow
process. |
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15. Do you
run swatches of the designs before you send them
to me?
Yes,
we sew out each design (maybe even twice) till we
are convinced of its smooth run on the machine before
we send the digitized file to you. |
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16. Digitizing
Website Resources
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